Regency Total Warranty VS. American Home Shield
In This Article
In This Article
Deciding between Regency Total Warranty and American Home Shield depends on what best suits your home. Regency Total Warranty is a great option if you are looking for premium customer service and quality coverage at a more affordable price. In contrast, American Home Shield, while offering similar coverage at a more expensive price, is a larger company providing years of proven reliability. Our guide compares pricing, coverage options, and customer reviews to help you determine which provider is the right choice for your needs.
Is Regency Total Warranty or American Home Shield Better?
Currently, Regency Total Warranty holds a 5.0 rating on ConsumerAffairs, with customers praising prompt service and responsive claims handling .
American Home Shield holds a 3.8 rating on ConsumerAffairs, with mixed reviews highlighting both positive experiences and concerns about service delays.
When comparing Regency Total Warranty and American Home Shield, the best choice depends on your specific home coverage needs and budget. Regency Total Warranty offers two straightforward plans—EssentialGuard and TotalGuard—providing affordable protection for major systems and appliances, with pricing starting around $39.99 per month. Their plans include optional add-ons for items like pools, septic systems, and additional appliances. Customers appreciate the prompt service, with most claims processed within 48 hours, and the company enjoys strong reviews for responsiveness and value.
On the other hand, American Home Shield stands out with three tiered plans—ShieldSilver, ShieldGold, and ShieldPlatinum—covering up to 23 home systems and appliances. They also offer flexible service fees and unique benefits like roof leak coverage and a 30-day workmanship guarantee. Though their monthly costs tend to be higher, especially with the more comprehensive plans, AHS is a well-established provider known for its broad coverage and mobile app for managing claims.
Ultimately, Regency may be ideal for homeowners seeking budget-friendly, efficient service, while American Home Shield is better suited for those wanting robust, customizable coverage with added perks.
Choose Regency Total Warranty if you prefer
- Home Warranty claims can be filed online or by phone 24/7.
- Technicians are typically dispatched within 48 hours.
- Nationwide service across all 50 U.S. states.
Choose American Home Shield if you prefer
- Offers a mobile app for easy claim submission and tracking.
- Provides a 30-day workmanship guarantee on repairs.
- Average response time of 72 hours.
Here’s what homeowners are saying
Customers generally have positive things to say about Regency Total Warranty, especially highlighting the company’s fast response times and helpful customer service. Many homeowners report that claims are handled quickly—often within 48 hours—and technicians arrive on time and complete repairs efficiently. Reviews often mention peace of mind and satisfaction with the value provided, particularly for the cost of coverage.
American Home Shield (AHS) presents a more complex picture. While some customers praise the company’s comprehensive coverage and efficient claim process, others express dissatisfaction with service delays and claim denials. AHS holds a 3.8 out of 5 rating on ConsumerAffairs, based on over 105,000 reviews. Positive feedback highlights the ease of online claim submissions and the professionalism of technicians. However, negative reviews frequently mention extended wait times for service, challenges in reaching customer support, and disputes over claim approvals. For example, one customer reported waiting nearly a month for a resolution, stating, “It makes no sense when parts need to be ordered why the technician can’t get locally to save time for me the customer.”
Regency Total Warranty vs. American Home Shield Coverage
| Coverage | Regency Total Warranty | American Home Shield |
|---|---|---|
| Air conditioning | ✔ | ✔ |
| Built-in jetted tub motor and components | X | ✔ |
| Built-in microwaves | ✔ | ✔ |
| Ceiling/attic/exhaust fans | ✔ | ✔ |
| Central vacuum system | ✔ | X |
| Clothes dryers | ✔ | ✔ |
| Clothes washers | ✔ | ✔ |
| Dishwashers | ✔ | ✔ |
| Ductwork | ✔ | ✔ |
| Electrical systems | ✔ | ✔ |
FAQs About Regency Total Warranty vs. American Home Shield
What does a home warranty typically cover?
Which is better: Regency Total Warranty or American Home Shield?
The best choice depends on your needs. American Home Shield is ideal if you need coverage for older systems and appliances, as it includes protection for preexisting conditions. Regency Total Warranty may be the better option if you want higher payout limits and budget-friendly add-ons for high-end appliances.
How do Regency Total Warranty and American Home Shield compare regarding coverage?
Regency Total Warranty and American Home Shield both cover major home systems and appliances, but American Home Shield offers more flexible plans with fewer exclusions. Regency Total Warranty requires an add-on for central air conditioning, while AHS includes it in standard coverage. In addition, AHS covers unknown preexisting conditions, a benefit not offered by Regency Total Warranty.
